Warranty and Returns
VAPEMALL is committed to providing Australia
users with high-quality vaping products and an exceptional shopping experience. After you receive the order, please first carefully check the package and all items to ensure that they are in proper condition.
If there are any issues, please contact us via zhengjunming88@gmail.com at first. Our friendly and knowledgeable staff is ready to assist you from Monday to Friday, 10:00 - 19:00 (UTC +8). Please allow for the time difference, and we will get back to you ASAP, generally in 24 hours on weekdays.
Order Cancellation:
You can cancel the order or change the shipping address anytime before we send the products out to you. But once the product has been shipped out, we can't change the address. So please think twice before you decide to place an order. If it is necessary for you to change or cancel the order, please contact us within 1 day if at all possible.
30-day Money Back:
Our commitment throughout is to provide our customers with satisfactory products and services . If for any reason you do not want your product within 30 days after receiving it, you can return the unopened or unused product to us. Items that have been opened, used, or are not in a resale state do not qualify for a refund.
If no evidence is provided, we’re unable to make the refund nor take other proper measures.
Shipping Issues:
If you finally don't receive the package due to logistics/customs reasons, we will be responsible for all losses, and you can ask us to resend a new package to you or get a full refund.
Please contact our after-sale service team at zhengjunming88@gmail.com for re-sending another package or refund if your package is not delivered within 45 business days since shipment.
Refund Terms:
We will issue a refund within 48 hours during working days after receiving your reasonable request of refunding.
The items must be refunded until we receive the items in good and original condition.
Due to the long bank transferring process, please wait for 1-7 working days for the refund to appear in your credit card account. You can also contact your card bank for further information.
Finally Yet Importantly:
Any question or problems, please don't chargeback, just contact our support team via zhengjunming88@gmail.com to get more information or refund. Please do not worry. We will reply to you soon and always stand by your side.
If you have any other concerns, please leave us comments below. We will provide you with timely answers. At the same time, this can also help people with similar questions. We will be so grateful for your interaction and support!❤️❤️